Customer Stories

See how healthcare, fintech, and marketing teams use TeamPrompt to secure AI usage and standardize prompt quality.

Healthcare

Regional Health System Prevents PHI Exposure in AI Tools

450-bed regional health system

The Challenge

Clinicians were using ChatGPT to summarize patient notes and draft communications. IT discovered patient names, MRNs, and diagnosis codes were being pasted directly into AI prompts — a clear HIPAA violation risk with no visibility or controls.

The Solution

Deployed TeamPrompt browser extension across 200+ clinical workstations
Installed HIPAA compliance pack — activating detection for patient names, MRNs, diagnosis codes, and insurance IDs
Enabled auto-redaction to replace PHI with [PATIENT], [MRN], [DIAGNOSIS] placeholders
Set up the Audit dashboard for weekly compliance reviews

Results

847

PHI exposures blocked in first 90 days

98%

Compliance score maintained

Zero

HIPAA incidents since deployment

<5 min

IT setup time per workstation

TeamPrompt gives us visibility and control over AI usage that we simply didn't have before. The DLP scanning alone has prevented dozens of data exposure incidents.

Dr. Rebecca Lin

Compliance Officer, 450-bed regional health system

Fintech

Fintech Startup Secures AI Usage Across Engineering and Support

Series B fintech, 120 employees

The Challenge

Engineers were pasting code snippets with API keys and connection strings into AI coding assistants. Customer support reps were sharing ticket details containing payment card data with ChatGPT for draft responses.

The Solution

Rolled out TeamPrompt to engineering (40 devs) and support (25 reps)
Enabled SOC 2 and PCI-DSS compliance packs for credential and payment card detection
Configured team-scoped policies — stricter rules for support (PCI-DSS) vs engineering (credential blocking)
Connected Cloudflare Gateway to block unapproved AI tools at the network level

Results

23

API keys blocked in first month

100%

Credit card data blocked before reaching AI

5

Unapproved AI tools discovered and blocked

Passed

SOC 2 Type II audit with AI controls evidence

The browser extension is the killer feature. My engineers can search and insert prompts right inside ChatGPT and Claude without breaking their flow.

Priya Sharma

Engineering Manager, Series B fintech, 120 employees

Marketing Agency

B2B Agency Standardizes AI Prompts and Eliminates Client Data Leaks

45-person B2B marketing agency

The Challenge

Account managers were writing prompts from scratch every time, producing inconsistent output across clients. Worse, they were pasting client-confidential data — campaign budgets, launch dates, competitive analysis — into AI tools with no controls.

The Solution

Built a shared prompt library with 89 approved templates for email, social, content, and reporting
Set up approval workflows — managers review new prompts before team-wide use
Enabled DLP rules for client names, project code names, and budget figures
Deployed template packs for each service area (content, paid media, analytics)

Results

89

Approved prompts in shared library

3x

Faster content production with templates

Zero

Client data leaked to AI since deployment

142

Average monthly prompt uses across team

Our team was writing the same outreach prompts from scratch every week. Now we have one library everyone pulls from — and the quality is way more consistent.

James Okoro

Marketing Team Lead, 45-person B2B marketing agency

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